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Frequently Asked Questions
Quick answers to the questions we hear most. Can't find yours? Ask us on WhatsApp.
Frequently asked questions
Is Dubai Luxora a travel agency?
We are a booking-assistance and concierge service. Services are provided by independently licensed Dubai operators, who confirm the booking and take payment.
How do I pay?
You pay the operator directly using the methods on their official invoice or website. Never send money to a personal account or an unverified payment link. See Trust & Safety.
Can I message you on Telegram without showing my number?
Yes. Telegram works by username, so neither side sees a phone number.
Do you charge a fee?
No. Advice and quotes are free. Licensed operators pay us a referral fee when you book with them.
What is the cancellation policy?
Each operator has its own policy. We show it with your quote so you know before you confirm. Weather cancellations are normally rescheduled or refunded by the operator.
Are the prices on the website final?
No. They are typical Dubai market ranges, checked October 2026. Your written quote shows the final price, inclusions and VAT.
What documents do I need?
A passport for yachts, flights and helicopters. For self-drive cars: your licence (plus an International Driving Permit if required) and a credit card. See supercar rules.
Can you arrange everything for a group?
Yes — yachts, cars, desert trips and restaurants for groups of any size. Tell us the number of guests and dates.
Do you work with residents of the UAE too?
Yes, UAE residents book with us for birthdays, proposals and visiting family.
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Still have questions? Ask a real person.
Send your date, group size and budget. We reply with options from licensed Dubai operators — usually within the hour. Asking is free and you're under no obligation to book.
Prefer to stay private? On Telegram you can message us by username — no phone number is shown on either side.
- Licensed operators only
- You pay the operator directly
- Free advice, no obligation